Frequently asked questions

Here are answers to some of our most frequently asked questions. You can also find more information on our .

Why hasn't my school given me a login?

Please contact your child's school first if you have not received a login. They may have the wrong contact details for you, or the email may be in your junk or spam folder.

I've forgotten my username or password! Can you help?

Yes. Our help article on forgotten passwords explains how to reset your login details.

What does ALG and ALG+ mean?

ALG stands for Arc Learning Goal and ALG+ stands for Arc Learning Goal Plus. The ALGs are in line with the Early Learning Goals which are statutory targets for children at the end of Reception. The ALG and ALG+’s are more detailed so there is a variety and breadth of activities for your child, during and beyond Reception.

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